Wells Fargo &Co. customers encountered difficulties in getting a balance statement yesterday. This is an echo of the computer failure problems that the fifth US bank has experienced on last Sunday.
Employing over 160,000 people, Wells Fargo serves almost 7,000 ATMs and nearly 6,000 branches nationwide.
The incident rendered the company's Internet, telephone and ATM banking services offline for a few hours, and Wells Fargo customers continued to experience problems into Tuesday.
Wells Fargo didn't offer many details about the system failure, but it was serious enough that the company had to restore from backup. "Using our back-up facilities, we restored Internet banking service in about one hour and 40 minutes," the company said in a statement, released Tuesday. "We thank the hundreds of team members in our technology group for working so hard to resolve this problem."
Other banking services such as point-of sales transactions, loan processing and wire transfers were also affected by the outage, and while all systems are now fully operational, some customers may continue to see their Friday bank balances until the end of Tuesday, Wells Fargo said.
Though customers couldn't perform transactions during the outage, the company's Web site was not knocked offline, according to data from Web analysis firm Netcraft.
"We apologize for the inconvenience this caused them," the Wells Fargo statement said. The company did not return a telephone message seeking additional information about the outage.
|
